10/10/2016

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Working Groups Successful Between disappointment and great enthusiasm still there are managers who believe there's no intelligent life on the edges of their organization; There are employees without asking from top down with the unsinnigsten implementation provisions, confronted and harassed customers (bl) dreariest products and services. If you would like to know more then you should visit Selim Bassoul. High flop rates, massive customer turnover and tart reputational damage are the result. Not so in Kundenkontaktpunbkt management, dealing with it in this post. Here especially the enables that know best what customers really want, and what framework it needs to do so: such employees who are every day close to the customers and processes. In the context of workshops, allowing individual working groups at selected points of customer contact (touchpoints) work. The following rating levels are used when considering individual touch points in common processes like: positive, negative, neutral. The whole emotion, which can infect a customers and mostly affects when he comes back to a product or a Service uses, comes this however abundant too short. Because now is all too familiar: every experience that a person, is marked by our upper story emotionally and filed into the cerebral experience store. As like' or like dis' it is then finally - offline as online - announced the environment. And this then leads to a purchase or not purchase or at a premium or rates down. To visualize this emotion, I gave preference to a course of action at each interaction point on his Enttauschungs - OK / excitement factors and is analyzed. I developed this method based on the Kano model of Japanese University Professor Noriaki Kano. Enttauschungs - OK / excitement factors by using appropriate customer surveys for every touch point can be determined. Or they are identified by their own...
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Germany Music together creative, their own forms of artistic expression are singing, music, dance, acting, their own forms of artistic expression be jointly creative, find all this is important also for hearing impaired children and young people; them is not only fun, but strengthens also your self-confidence and an active relationship to life. The Hamburger LUKULULE e.V. Association, which the pleasure of art and life would provide young people with numerous projects, organizes therefore offers aimed at children and young people with hearing impairment. The project we are all different"they will make 2014 together with good hearing peers music and experience music. A great initiative finds cochlear Germany and supports the LUKULULE e.V. with its traditional Christmas donation this year. Donate commitment is part of the series of projects I want to listen to music! ", in which the leading expert for implantable hearing solutions music projects for" Supports hearing impaired in several German cities or even organized. There little ways in which hearing impaired people with good hearing can make music or dance, in the Federal Republic. The prejudice that you could see even any music with a hearing impairment remains in many places. This music is a basic experience for all of us", Andrea Garroth, CEO of LUKULULE e.V. means to allow feelings, to be creative, to contact other music. Just when playing together and dancing all people, including those with different hearing perception, can learn from each other." The inclusive project different we all are"the LUKULULE e.V. can experience hearing impaired children and young people together with other music in a new way and push boundaries. The aim of the project is to enable that are both young hard of hearing as well as other young people, artists with and without handicap, at creative workshops meet", so Rainer Formowitz,...